For you · free

Send your data
to another company

Even when the company holding it doesn't want to.

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For businesses · paid

Receive your
customers' data

Especially if your customer is a business.
And with consent you can prove for individuals

Try it or book a 15-minute demo

Free for your users.
Pay only if successful.

Pro

€1per transfer

Pack of 100 mandates

One mandate for all of a client's companies
Recurring requests on the same mandate
Registered-mail follow-ups and legal team

Scale

€0.50per transfer

Pack of 1,000 mandates

Everything in Pro
Half the price per client file

Book a 15-minute demo

Need fewer than 100? Contact us for smaller packs.

FAQ

What does Datajoy do?

Companies hold a lot of data about you. The law says you can get a copy, or have it sent to another company. In practice that means writing to each company, proving who you are, and chasing them for weeks.

Datajoy does that for you. You choose which companies have your data and where it should go. You sign one mandate. We send the requests, check that the companies answer, and follow up when they don't.

We're changing the system so that, in the future, we'll ask you to sign a mandate only when it's needed.

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What is a mandate?

A signed document that lets Datajoy act for you, only within limits you set. It names:

the companies we may ask
the data we may ask for
the companies that may receive it
how long it lasts

We can't do anything that isn't written in it. You can read it online at any time, and you can stop it.

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Does it cost me anything?

No. You pay nothing, now or later. Datajoy focuses only on cases where companies can't charge you. It's free under EU law.

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Then how does Datajoy make money?

From the service, never from your data.

Datajoy is a trusted EU Recognised Data Intermediary. That label comes with strict rules, and the main one is this: we can't use your data for anything else. Not to sell it, not to profile you, not to build other products. A public authority checks that we follow them.

So the only way we earn money is the service itself. A business that wants to receive your data with your permission pays a fee for each mandate. For example, a broker who needs your current insurance contracts to find you a cheaper one.

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If the company receiving my data pays you, whose side are you on?

We're neutral. But when a data intermediary serves individuals, it must act in their best interest. That's a legal duty, not a slogan. In practice:

We send only what your mandate lists. A paying company can't ask us for more.
You can stop your mandate at any time without asking anyone.
We're paid for the boring legal and admin work of moving data around, not to collect data or sell it. Our mandate even says in writing that we can't sell it. And we favour technical and legal approaches where we never see your data at all.

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Is Datajoy regulated?

Yes. Datajoy is an EU Recognised Data Intermediary. The EU created this label and its logo so that people can spot trusted data intermediaries. Only a service that follows the EU's rules may use them, and a public authority checks that it does.

Those rules: we stay neutral, we use your data only to carry out your mandate, and we keep a record of everything we do with it.

You can check us yourself: Datajoy is listed under Belgium in the European Commission's public register of data intermediaries.

Datajoy, Belgian company no. 1022271122, 7 rue Sainte-Gertrude, 1040 Brussels.

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Is Datajoy ready to use?

Anyone can use it today. But it's early, and it changes on most days. Bugs are very likely.

That's why, for now, a person at Datajoy checks every request before a mandate is sent to a company. If something breaks, it's always been caught before causing any harm.

Right now we mostly want feedback. Above all from lawyers, privacy experts and security experts, and from anyone curious who's happy to use something that is still being built. If something looks wrong or unclear, tell us at hello@datajoy.eu or call us at +32497864248.

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What do I have to do?

It takes a few minutes:

Pick the companies that have your data (up to 10).
Pick who should receive it, and which data each one gets (up to 10).
Enter your phone number and email addresses.
Read the terms and sign the mandate with your digital ID.
Prove that the email addresses and phone are yours.

Then we take over.

We're working hard so that in the future, you won't always need to give your email, phone, create a mandate, nor prove you own an email or phone number.

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Why do I sign with my digital ID?

Because companies must be sure the request really comes from you. Otherwise anyone could ask for your data.

The signature you make with your digital ID has the same legal force as your handwritten one, everywhere in the EU. So a company can't brush the mandate aside as unsigned.

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Why do you need my email addresses and phone number?

Because that's how companies find you in their systems. Your name alone doesn't tell them which customer you are.

So we ask for the addresses and number you use with them, and you prove they're yours. You send a short email to verify@datajoy.eu from each address, and you scan a QR code with your phone. This stops someone else from using your email to get your data.

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How long does it take?

Companies must send your data as soon as they can, and at the latest within one month. A month is the limit, not the target: if they can do it faster, they must.

Only for a complex request may a company take two more months, and it must tell you why within the first month. Having a lot of work isn't enough to make a request complex.

For some data the law asks for more: data from connected products and from the biggest platforms, like Google, should be available continuously and in real time.

We track the deadline and follow up.

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What if a company ignores the request, refuses, or doesn't answer completely within a week?

By default, we then ask the data to be sent to Datajoy who will pass the data on to the recipient(s) you selected. You can of course choose that your data never passes through Datajoy and only goes to the recipient directly. That's how we started out, but we found that doesn't work much in practice.

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Does my data pass through Datajoy?

We prefer not. We prefer the company that has your data to send it straight to the company you chose.

We receive it only in two cases:

the company holding it refuses or can't send it to the recipient directly.
the company misses the legal deadline or doesn't send it completely.

Then we pass it on and delete our copy within 30 days.

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How does it work with Google?

Google is Datajoy's first direct integration. As one of the biggest platforms, it hands over your data faster to services you authorise.

So when you pick Google, you sign in to Google and choose what to share, for example your YouTube history or Maps. Datajoy downloads it, sends it to your recipients, and deletes its copy within 30 days. You can withdraw Google access at any time, and we then delete what we hold from it.

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Who can see my mandate?

Your mandate has its own web page. The link and a QR code are on the signed PDF.

Anyone with the link sees only its outline: which companies, which kinds of data, and whether it's active. Your name, emails and phone are mostly hidden (****).

A company named in your mandate sees your details only after one of its contacts we have on file signs in through a one-time link. We record every piece of data they request while checking your request.

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Will the companies in my mandate see each other?

Yes, within one mandate. Every company named in it can see the other companies and what each one receives.

If that bothers you, create separate mandates, one per company. For example, if you don't want your insurer to know which shop you go to. It does take longer.

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How long does my mandate last?

At least one month. If you chose to share data for longer, for example 6 months, it lasts that long.

If a company doesn't answer completely within the legal deadline, your mandate is extended by 18 months. That gives us time to keep chasing that company. Your online mandate page shows the dates.

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Can I stop or change my mandate?

Yes. Sign in on your mandate page and revoke it. It stops at once for the future. You can also shorten it there.

Stopping doesn't undo transfers already made. To have data deleted at a company that received it, ask that company, or ask us to ask for you.

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What about sensitive data, like health?

Some data is especially sensitive: health, religion, sexual life, and a few others. If you choose to send it, we ask you to confirm that separately, and we record that you did.

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What does Datajoy keep about me, and for how long?

What we need to prove what you authorised: the signed mandate, your name and date of birth from your digital ID, your email addresses and phone number, the proof that they're yours, and a log of every action on your mandate.

We don't keep passwords or payment details.

We keep the signed mandate as long as it could be needed as evidence. The rest is deleted sooner. The exact periods are in our privacy policy.

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How do I see, correct or delete what Datajoy holds about me?

To see, correct or delete it, write to privacy@datajoy.eu. We answer within one month and often within the same day. You can also see your mandate and its history on your mandate page at any time.

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Can I use Datajoy from any EU country?

Yes. The GDPR gives you the same rights in every EU country, and the mandate works across the EU.

Our list of companies covers Belgium, France and Italy for now.

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Do I have to be 18?

Yes. A mandate signed by someone under 18 isn't valid, and we send nothing.

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Do the brands on your site work with you?

No. Datajoy is independent. We show logos so you can find the companies that hold your data. It doesn't mean they work with us or endorse us.

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Didn't find your answer? Write to hello@datajoy.eu or call +32 497 86 42 48.

Send your datato another company

Receive yourcustomers' data

Free for your users.Pay only if successful.

FAQ

Send your data
to another company

Receive your
customers' data

Free for your users.
Pay only if successful.