Introduction
Last update 10 July 2026
Welcome to Datajoy, a data intermediation service that helps connect Individuals such as yourself, and Data Recipients. A further description of Datajoy’s services is available at www.datajoy.eu.
These Terms and Conditions ("T&Cs") govern the access to, use of, and other processing relating to Datajoy and its Related Content bny Individuals. Individuals are persons who use Datajoy, and in particular, who instruct Datajoy to retrieve data on their behalf from Data Holders and provide those data to Data Recipients. For the terms and conditions governing access to and use of Datajoy and its Related Content by Data Recipients and Data Holders, refer to the Terms and Conditions for Data Participants available at datajoy.eu/terms-for-data-participants.
By clicking 'I agree' (or equivalent language) or by continuing to access, use, or interact with Datajoy and its Related Content, the Individual accepts these T&Cs.
1. Individual Account
Access to Datajoy for Individuals may require the creation of an account or to fill in forms. When doing so, the Individual must provide accurate, complete, and up-to-date information to ensure reliable identification and authentication. Each account is strictly personal and cannot be shared or used by more than one Individual.
2. Confidentiality
Individuals will maintain the confidentiality of information received from Datajoy that is marked as confidential or reasonably understood to be confidential. For example, where Datajoy shares information regarding Data Holders’ responses to individual rights requests which would include commercially sensitive information about the Data Holder or another third party. Information is not considered confidential if (a) it is already in the public domain without breach of an agreement between the parties; (b) it was already known to the recipient at the time of disclosure; (c) it was lawfully obtained by the recipient from a third party, without breach of confidentiality; (d) it has been independently developed by the recipient; or (e) it is explicitly designated by the disclosing party as not being confidential.
3. Security
3.1. Individuals will follow identification, authentication and security procedures provided by Datajoy. They will take care to protect identifiers that have been attributed to them by Datajoy and not to communicate them to others. In the event of loss or theft of credentials, signs of a data breach, or suspicion of illegal activity, Individuals are advised to immediately notify Datajoy at support@datajoy.eu.
3.2. Individuals will ensure that they have adequate computer equipment to access and use Datajoy, including an Internet connection and sufficient speed. Individuals are responsible for the security of their devices and software, such as the use of strong passwords and protection against malware by means of anti-virus and firewalls.
4. Privacy
4.1. Datajoy's processing of personal data is described in Datajoy's Privacy Policy available at Datajoy.eu/privacy
4.2. Datajoy is not responsible for the processing of your personal data by Data Participants and does not exercise control over them. Individuals are advised to review the privacy policies and other documentation of Data Participants.
5. Price
Datajoy is free of charge for the individual. No monetary payment is requested from individuals.
6. Intellectual Property
6.1. All rights, title and/or interest, recognized in any country or jurisdiction in the world, whether registered or unregistered, in and to Datajoy, its Related Content and the material published by Datajoy thereon are reserved to Datajoy. An exception to this is the logos of the brands and icons of services of the brands that belong to the Data Participants. These logos and icons are displayed solely to help Individuals identify the relevant Data Participant. Datajoy is not affiliated or endorsed by any of the Data Participants unless specified.
6.2. For the duration of the Individual’s enjoyment of Datajoy in accordance with these T&Cs, including Section 11 (Suspension and Termination), Datajoy grants the Individual a non-exclusive, non-transferable, non-sublicensable, license, for the the territory where Datajoy operates, and royalty-free license to use Datajoy in accordance with Datajoy's guidelines and these T&Cs.
6.3. A Data Participant may also include elements protected by its intellectual property rights in Datajoy or associated materials. Individuals undertake to comply with these elements. Individuals acknowledge and agree that these T&Cs do not constitute a license in this regard. Individuals will contact the Data Participant for any request for a license concerning the intellectual property rights held by the Data Participant or a third party in that respect.
6.4. Datajoy is not intended to meet any particular requirement on the part of the Individual and is provided 'as is', without warranty of title or right of use, non-infringement of third-party rights.
6.5. Datajoy is free to use and apply any ideas, suggestions, feedback or know-how that the Individual communicates to it or resulting from the relationship with the Individual, without compensation being due or being considered an infringement of the Individual’s intellectual property rights.
7. Acceptable Use
7.1. Individuals will refrain from any activity that may undermine the integrity or rights of Datajoy, other individuals, Data Participants and other third parties in connection with Datajoy, including (i) use Datajoy for any purpose other than the use of features described and authorized by Datajoy; (ii) attempt to access Datajoy's source code or copy Datajoy; (iii) attempt to extract or access data that the Individual is not, or should not be authorized to access, within Datajoy or its Related Content; (iv) alter or misrepresent any reference to Datajoy's intellectual property rights; (v) use Datajoy or its Related Content to disseminate illegal content; (vi) incorporate Datajoy into any other software or derivative material without permission from Datajoy or attempt to commercially exploit it in any other way; or (vii) attempt to harm through denial attacks, or introduce viruses, Trojan horses, or other malicious material into Datajoy or its Related Content.
7.2. Without limitation to the generality of the foregoing, Individuals will not direct Datajoy to retrieve or provide data from a Data Holder or to Data Recipient which the Individual knows, or may reasonably suspect, is involved in illegal practices or conducts. Datajoy reserves the right to implement mechanism to detect inappropriate, fraudulent, abusive, or illegal materials for their removal.
7.3. If an Individual becomes aware that Datajoy, any Related Content, or any other content within Datajoy, is illegal, breaches these T&Cs, or is harmful to Datajoy, the Individual, or any third party’s interests, the Individual will notify Datajoy. Datajoy and the Individual will cooperate to promptly mitigate and resolve the illegality, breach or harm.
7.4. The Individual will comply with applicable law. The Individual understands and acknowledges that it remains accountable to Datajoy for any wrongdoing it commits, including through or in connection with Datajoy.
7.5. To avoid unnecessary work for all parties involved, we ask the Individual to select only data holders that you know or reasonably believe to hold data about you.
7.6. In case of repeated or excessive demands, the Individual’s request may be deprioritized or rejected.
7.7. If a Individual becomes aware that Datajoy, any Related Content, or any other information provided to or received in connection with Datajoy, does not comply with the T&Cs or applicable law, or if the Individual becomes aware of an infringement of Datajoy's intellectual property rights by a third party or an illegal act that would harm Datajoy's interests, the Individual will immediately notify Datajoy. The Individual will cooperate in good faith with Datajoy to take any action requested by Datajoy to mitigate or resolve the situation.
8. Third-Party Products
8.1. The use of third-party products by Individuals, and the use of their data by the third-party supplier, outside of any subcontracting relationship with Datajoy, are governed by separate terms between Individuals and that supplier. This is the case, for example, where a supplier provides cloud and hosting services. Datajoy is not responsible in any way for any loss or damage resulting from the use of these third-party products.
8.2. Without limiting the generality of the above, Datajoy may offer or facilitate certain ancillary services, including data hosting, in its capacity as a data intermediation service provider. These T&Cs apply to such services as Related Content, though additional terms may apply where specified by Datajoy.
9. Maintenance
Datajoy does not guarantee that Datajoy will be available permanently or error-free. Suspensions may be necessary, for example, to carry out maintenance operations, peak demand or in the cases referred to in Section [11] (Suspension and Termination) of these T&Cs. However, Datajoy will endeavor to carry out maintenance interventions outside of peak hours (Central European time) and to correct errors when they are detected. Individuals acknowledge and agree that Datajoy cannot be held liable in this regard, and that any suspension will not result in a reduction in payment.
10. Liability
10.1. The liability of Datajoy or its directors, employees, shareholders or other representatives for any direct damage in any form whatsoever, is limited to the greater of €10.000.
10.2. IN NO EVENT WILL DATAJOY, OR ITS DIRECTORS, EMPLOYEES, SHAREHOLDERS OR OTHER REPRESENTATIVES, BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OR BREACH OF DATA, LOSS OF PROFITS, LOSS OF REVENUE, COMPUTER ATTACK, INFECTION BY A VIRUS OR OTHER DAMAGE TO COMPUTER EQUIPMENT, OR ANY OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE DATAJOY OR ITS ASSOCIATED CONTENTS, EXCEPT TO THE EXTENT THAT SUCH DAMAGES ARISE DIRECTLY AND EXCLUSIVELY FROM DATAJOY'S FRAUD OR GROSS NEGLIGENCE.
10.3. Individuals agree to defend, indemnify and hold harmless Datajoy from and against any and all claims, losses, costs and expenses arising out of (i) Individuals’ use or activities relating to Datajoy or its Related Content, and (ii) any breach or alleged breach of these T&Cs, including, without limitation, Section [6] (Intellectual Property).
10.4. If applicable law does not allow any of the exclusions or limitations of liability or indemnification of these T&Cs, these exclusions, limitations or indemnification will not apply only to the extent that they are not permitted.
11. Suspension and Termination
11.1. Datajoy reserves the right to suspend or terminate access to and use of Datajoy in the following cases:
a. If Datajoy has reasonable grounds to suspect a material breach of these T&Cs by the Individual, in particular Section [1] (Individual Account), if the Individual or Data recipient has provided false information as to its identity for example, Section [6] (Intellectual Property) and Section [7] (Acceptable Use);
b. In the event of an imminent risk to the security or protection of personal data;
c. In case of suspicion of fraud; or
d. To comply with the law applicable to Datajoy.
11.2. Where appropriate, Datajoy will endeavor to first provide Individuals with a cure period prior to suspension or termination. However, no such period may apply depending on the circumstances, in particular where the breach is not curable, the Individual has repeatedly committed such a breach, or the termination is required for compelling reasons or legal compliance.
11.3. Datajoy may suspend accounts that have been inactive for more than 3 (three) years. Any termination in that respect will be preceded by a reasonable notice of suspension 6 (six) months months. In the absence of any reply or action on the account within that reasonable notice, the account may be terminated.
11.4. The Individual may terminate Datajoy at any time by contacting support@datajoy.eu or filling out a termination form.
11.5. Datajoy shall, in the event of its insolvency have mechanisms in place to allow data holders and data recipient to obtain access to, to transfer or to retrieve the data stored by Datajoy and, where such data intermediation services are provided between data subjects and data recipients, to allow data subjects to exercise their rights
11.6. In case of termination, the Individuals’ account will be closed. Termination will be without prejudice to the obligations and rights acquired by the parties up to the date of termination or expiry, and any actions taken on relevant data prior to termination. Also, for the avoidance of doubt, the expiry of a mandate by Individuals does not automatically trigger the closure of their account or termination of these T&Cs.
12. Return of Data
12.1. Datajoy is not intended to be used as a backup or archiving solution. Therefore, Individuals must not rely solely on Datajoy as a storage medium and must ensure that they appropriately store their data elsewhere than on Datajoy.
12.2. During the period of use of Individuals’ account, Datajoy will endeavor to enable Individuals to export the latest version of their data contained in their account within the technical limits and format of Datajoy, or to delete those data, when requested by the Individual, and where relevant and applicable, for example in the Datajoy options.
12.3. In addition, when data have been transferred to a Data Recipient upon request of the Individual, the data may no longer be available in Datajoy. Individuals are therefore required to request the data, and submit any requests in relation to those data, directly with the Data Recipient.
12.4. Upon closure of Individuals’ account in accordance with these T&Cs, Datajoy will keep the remaining data available to the Individuals for a period of 90 (ninety) days. After this period, Datajoy will be allowed to automatically delete the data from Datajoy's production environment.
12.5. Datajoy's commitments pursuant to this section are subject to any data retention obligations to which Datajoy may be subject under applicable law. Individuals will not be allowed to retrieve data that breach these T&Cs, in particular if the data are illegal or support illegitimate activities.
13. Miscellaneous
13.1. Changes. Datajoy reserves the right to modify these T&Cs. The date of the last version of these T&Cs can be found at the top of these T&Cs. The version of these T&Cs that is published on the Website prevails. In the event of a material change, other than for legal or cybersecurity compliance reasons, Datajoy will endeavor to inform individuals in advance with reasonable notice, giving Individuals the opportunity to object to the changes. Individuals’ objection will have the effect of a notice of termination under these T&Cs and the Individual will cease using Datajoy as soon as possible. In the absence of an objection, the changes will be deemed to have been accepted. Any other changes will be effective immediately upon publication on the Website.
13.2. Functional equivalence. Individuals acknowledge and accept that Datajoy may communicate with them by email, or another electronic means available to them, for any question relating to Datajoy. Individuals accept that (i) any expression of will through the functionalities offered within Datajoy and its Related Content, in particular the acceptance of the T&C and Specific Terms constitutes an electronic signature, and (ii) any email or other electronic communication or deed may validly bind them on a contractual, civil and criminal level. These signatures, emails, communications and deeds reflect Individuals’ agreements and intentions. They can validly be used as written evidence, including in court where needed.
13.3. Severability. If individual clauses or parts of clauses of these T&Cs, or any agreement derived from or referred to in the clauses, are or become totally or partially invalid, the validity of the remaining clauses or parts of clauses will not be affected.
13.4. Data use. The data collected with respect to any activity of a natural or legal person for the purpose of the provision of the Datajoy’s service, including the date, time and geolocation data, duration of activity and connections to other natural or legal persons established by the person who uses Datajoy’s service, shall be used only for the development of that data intermediation service, which may entail the use of data for the detection of fraud or cybersecurity, and shall be made available to the data holders upon request. Sector-specific data such as content of communications and financial data may be handled by Datajoy as instructed by the Individual. Individuals may revoke access for Datajoy to their personal data at any time. Individuals are required to ensure that they can validly handle and disclose those personal data to Datajoy, in particular to the extent that the personal data pertain also to other data subjects.
13.5. Format conversion. Datajoy shall facilitate the exchange of the data in the format in which it receives it from a data subject or a data holder, shall convert the data into specific formats only to enhance interoperability within and across sectors or if requested by the data recipient or where mandated by Union law or to ensure harmonisation with international or European data standards (CSDR…) and shall offer an opt-out possibility regarding those conversions to data subjects or data holders, unless the conversion is mandated by Union law.
13.6. Additional tools and services. Datajoy’s services may include offering additional specific tools and services to data holders or data subjects for the specific purpose of facilitating the exchange of data, such as temporary storage, curation, conversion, anonymisation and pseudonymisation, such tools being used only at the explicit request or approval of the data holder or data subject and third-party tools offered in that context not being used for other purposes.
13.7. Access Fairness. Datajoy’s services provider shall ensure that the procedure for access to its service is fair, transparent and non-discriminatory for both data subjects and data holders, as well as for individuals, including with regard to prices and terms of service.
13.8. Interoperability. Datajoy shall take appropriate measures to ensure interoperability with other data intermediation services, inter alia, by means of commonly used open standards in the sector in which the data intermediation services provider operates.
13.9. Security. Datajoy shall take necessary measures to ensure an appropriate level of security for the storage, processing and transmission of non-personal data, and the Datajoy shall further ensure the highest level of security for the storage and transmission of competitively sensitive information.
13.10. Individual’s interest. Datajoy when offering services to individuals shall act in the individuals’ best interest where it facilitates the exercise of their rights, in particular by informing and, where appropriate, advising individuals in a concise, transparent, intelligible and easily accessible manner about intended data uses by data recipients and standard terms and conditions attached to such uses before data subjects give consent.
13.11. Consent and permissions. Where Datajoy provides tools for obtaining consent from Individuals or permissions to process data made available by data holders, it shall, where relevant, specify the third-country jurisdiction in which the data use is intended to take place and provide Individuals with tools to both give and withdraw consent.
13.12. No conflict. If Individuals instruct Datajoy to send their data to a person who was a data recipient in a former request, they won’t treat this as a conflict of interest for Datajoy.
13.13. Activity log. Datajoy shall maintain a log record of the data intermediation activity.
13.14. Waiver. The fact that either party chooses not to enforce or exercise one or more provisions of an agreement between them will not be construed as a waiver of that party's right to enforce or exercise those provisions later.
13.15. Assignment. Datajoy may assign all or part of its rights and obligations under these T&Cs, such as in the event of a takeover, merger or demerger.
13.16. Force Majeure. Neither party will be liable for any delay or failure due to acts of God, war, strike, labor dispute, fire, flood, storm or any other cause beyond its control, including any failure due to Internet unavailability, security or any other measure that interferes with access to Datajoy.
13.17. Language. In order to facilitate interactions with data holders, your mandate will be generated and sent to data holders in English. You may receive a translation in the languages available on the Datajoy website.
14. Law and Jurisdiction
Belgian law is applicable to these T&Cs, subject to the mandatory provisions of the law applicable to the Individual from which it is not permitted to derogate. In the event of a dispute relating to these T&Cs, the courts of Brussels shall have jurisdiction, subject to acceptance by the individual of such jurisdiction where required by applicable law.
15. Contact
Datajoy and its Related Content are managed by Datajoy BV, 7 Sainte Gertrude Street, 1040 Etterbeek, Belgium, registered with the Belgian Crossroads Bank for Enterprises under number 1022.271.122. Datajoy operates independently and is not part of a corporate group.
For any questions, complaints, suggestions or other notifications of a general nature, Individuals may contact Datajoy via support@datajoy.eu. Individuals should refrain from including sensitive information, such as credit card information, if they have not taken the adequate security measures pre-emptively.
16. Definitions
• "Data Holder" means a person authorized or required in accordance with applicable law to provide data to Datajoy, including where Datajoy acts upon request of an Individual. For the avoidance of doubt, “Data Holder” includes the meaning attributed to data holder under the EU Data Governance Act (2022/868) and the Data Act (2023/2854).
• "Data Recipient" means a person authorized or required in accordance with applicable law to use data provided to it by, or in connection with, Datajoy. For the avoidance of doubt, “Data Recipient” includes the meaning attributed to data user under the EU Data Governance Act (2022/868) and the Data Act (2023/2854).
• "Datajoy" refers to the data intermediation service provided by Datajoy BV, and/or to Datajoy BV depending on the context.
• "Individual" means a natural person on whose behalf Datajoy acts in relation to that person’s personal data and privacy rights.
• "Related Content" means related products and services controlled by Datajoy and in connection with Datajoy, such as commercial presentations and materials, including the Website.
• "Specific Terms" means any agreement referring to these T&Cs and containing additional terms between the parties, such as a mandate to Datajoy for DIS. They prevails over these T&Cs in case of inconsistencies.
• "Website" means any website owned or validly bearing the Datajoy trademark, including www.datajoy.eu.
